Multilingual support knowledge bases for self service are language-personalized support archives that allow global customers to search and find what they are looking for in their native language and more often successfully leverage information in addressing their needs.
Safaba’s EMTGlobal™ translation systems help produce post-edited automated translation of support content after adapting to individual brand language and product terminology. This allows for large quantities of new and existing support content to be translated and made available to global customers quickly and cost-efficiently.
This, of course requires that the gap between automated translation and necessary post editing is small enough to make multilingual knowledge bases truly affordable and quick to update. EMTGlobal’s advanced adaptation technologies, automated overnight learning and cross-language styling technologies are only some of the innovations that make multilingual knowledge bases possible.