On-demand translation of support content allows balancing the need for global customers to always find the answers they seek with keeping storage, data management and translation costs to a minimum. Safaba provides on-demand translation solutions in making a comprehensive multilingual self service a reality.
When designing a global support knowledge base, we recommend providing post-edited translations only for the most frequently asked questions. For the long tail of less-than-common support issues, we recommend implementing on-demand translation. Customer inquiries are translated in real-time, search is initiated and any information retrieved is then translated back into the customer’s language of choice for presentation.
This, of course requires a high degree of automated translation accuracy and advanced styling capabilities. EMTGlobal’s advanced adaptation technologies and cross-language styling technologies make on-demand multilingual self service possible.